VISO – remote screen view and control

Overview

Remote control is a most powerful function that makes remote assistance easy and effective.

Navigate to the device you want to remote control and click the remote button on the right side action buttons. A popup window will appear with a blue background until the remote session starts.

Note! If you have a popup blocker installed, it may block the remote control popup screen.

MDM_Remote_control-connecting

When the remote session starts, the device desktop will appear, allowing you to remotely view and control the device. Controlling or viewing a device is according to the supported device requirement list found below.

MDM_Remote_control-connected

 

Requesting user confirmation

In order to request user confirmation for remote control session:

  • Navigate to the domain settings menu option
  • Set: Require users permission for remote control  Yes/No

Now any time you start a remote control session, users will be prompt to confirm a remote session

Supported environments and conditions

windows_logoWindows

  • Remote view and control all devices.

android_logo1Android

  • User permissions – Remote view only
  • System permissions – Remote view and control
  • Root permissions – Remote view and control
  • Samsung Knox permissions – Remote view and control
  • Sony permissions – Remote view and control (requires user confirmation)

chrome_logoChrome

  • Remote view only

ios_logoiOS

  • No remote screen activity supported
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