VISO – authentication token


For security reasons, a first handshake between a device and the Viso server will generate a unique authentication token. This token is stored on the server and on the device.

“Missing¬†Authentication token”

When a device losses the authentication token, it will fail to register with the server. This is usually a result of a uninstall and new installation, factory reset, data wipe or any case the app data is cleared.

When you enroll the device again you will see the following message on the wizard summary screen when you click finish.


When clicking on the notification for more information you will see a note with more details.


Reset Authentication token

Navigate to the specific device control panel, on the domain it was originally enrolled to and select “Reset Auth Token” under the “Manage” tab.

When done, retry finishing the enrollment process and it will succeed.