Radix MDM quick user guide | Online Guides | Support

Radix MDM quick user guide

Web console screen overview

Tablet Settings configuration

Device administrators

 

To verify the MDM is active and ready:

 

  • Open the Settings screen.
  • Go to the “Security” settings
  • Tap on “Device Administrators”.
  • Verify that the MDM appears on the list and that it is selected checked.

Enable Location Services

The “Location services” of the device must be enabled, in order that system verifies it’s location

 

  • Open the device settings
  • Go to the “Location services” settings
  • Enable all options .

 

The Web Console Device management

Log in the web console

  • Browse to https://mdm.glbth.com/glbth/v1/login.html
  • Log in with your credentials.

Change language

  • Press the language icon and select the language from list.

 

Device dashboard view

  • Find the device by its ID. You can use the search option.
  • Just press on one of its columns, and dashboard will open.
  • At left side there is the memory status and general data.
  • At the middle, applications data. At this part you can take actions on applications ( like stop,disable,enable, and uninstall ).
  • At right side there are device control buttons : Remote, Install package, Locate device , etc.

Remote control a device

 

  • Open a device.
  • Click the “Remote Control” button. A new window will open, displaying the device screen.
  • Use the buttons to control the screen.

Install packages

 

  • Open a device.
  • Click the “Install package” button.
  • A “Install package” window will open with packages list.
  • Select a package and press confirm.

Managing packages

  • Open the “Install package” window.
  • Click the “Add new” button. The “Add New Package” Window will open.
  • Select whether the file is from url or to upload it.
  • Upload file – Press the upload file and browse to the package file.
  • Url – Enter the full url path.
  • Fill in the rest of lines.

Locate a device

 

  • open a device
  • Click the Locate button. The “Device Location” Window will open.
  • The device location is seen on the map.

Locking a device

 

  • Open the device
  • Click the Lock button
  • In a matter of seconds, when the device is connected to the internet, the device will immediately lock up.

 

Unlocking a device

 

  • Open the device
  • Click the Lock button
  • In a matter of seconds, when the device is connected to the internet, the device will immediately unlocked.

                                Unlocked – Tablet                                                                                                    Locked – Tablet

   

Wipe a device

 

  • Open a device
  • Click the “Wipe” button. A confirmation window opens.
  • Click “Confirm” to wipe all device data and apply factory reset.

 

Restart/Shutdown a device

 

  • Open a device
  • Click the “Restart” or “Shutdown” button. A confirmation window opens.
  • Click “Confirm”.

 

Applying Policy

 

  • Open a device
  • Click the “Policies” button. The “Policies” window opens.
  • Select a policy from list and click “Confirm”. The device will get the policy.Managing PoliciesClick the “Policy” button (located on the upper left side). “Policy” window opens.
  • In order to edit or remove an exist policy, click the relevant button.
  • Click “Add new” in order to create a new policy.
  • At “General Settings” tab, fill in the relevant data and selections.
  • At “Block list” tab, Select the blocking type ( white or black list).
    Add packages from list. Click “Confirm”.

   

Tablet view ( White list policy ) :

Tags:

Tagging devices is a very useful method for managing the devices.

It has two main goals:

1. Grouping devices:
Once a device has a tag or tags,it can be related to a certain group or groups.
When creating a group, It can filter members by a certain tag, or by 2 or more tags, with “And” or “Or” Condition.

 

For example :
Some of tablets has the tag “Class_A”. Some tablets has the tag “Class_B”, and some more has both of the tags.
Option A: Can create a group to filter all devices that has Class_A.
Option B: Can create a group to filter all devices that has Class_B.
Option C: Can create a group to filter all devices that has Class_B or Class_A.
Option D: Can create a group to filter all devices that has Class_B and Class_A.

2. User permissions
Tags can also be used for user permissions. Only user who has the relevant tags can control the device.

For example:

Our domain contains some universities. One of them is Oxford. So, all devices in Oxford has the tag named “OxfordU”.
In each university there are some faculties, like : Medicine, Engineering etc. All devices in each faculty has also the relevant tag .
Each faculty contain some labs. So, there is the third tag for each device.
In that example, all devices in labs have three tags, as explained. For example, all devices in lab2 of the Medicine faculty have the tags : “OxfordU”, “Med” and “Lab2”

The master admin of all universities has no tags, so it has full control on all domain devices.
Admin of Oxford should have the “OxfordU” tag. It can control all Oxford devices.
Admin of Medicine faculty Should have the “Oxford” and “Med” Tags.
Admin of lab2 in Medicine faculty should have the “Oxford”,“Med” and “Lab2” Tags.

Notice: User tags limit the user. The more tags user has, so its the limitation to certain devices.
Device tags expand its membership to groups and users.

Groups :

Devices can be assigned into groups.

There are some different types of conditions that can be use:
Tag – Device tag ( see explanation above ).
Installed app – Name of a package installed at device.
WIFI name – The name of WIFI network that device is connected to.
Available internal storage- The amount of free internal memory.
Os version – The Android OS version.
Hardware ID – The Hardware ID ( Mac address of the device )

One can assign some conditions with “And” or “Or” operators.
Also, one can create group of conditions and put it in “Or” or “And” condition to another group.

For example:

 

In that case, the group named “Group 1” will contain all devices that :

 

1. Has tag “Class_A” and Chrome software is installed.

 

OR

 

2. Has tag “Class_B” and Gmail software is installed.

 

Take actions on a group:
After group is created, you can take actions on it :

 

1. At the relevant group, click the the “arrow” button .

 

2. Click on the action you want to take ( Install package, Restart, Shutdown,Tags, Policies )

 

Searching and selecting devices

 

You can use the search option to filter devices according to their details: Id,Email,version and tags.

 

You can apply command on several devices by selecting them:
1. Click on the selection button. Now all devices are has check boxes.
2. Select the relevant devices and click on “Actions” button.
3. Select an action.

Log out the web console

 

  • Press the Log out button.

 

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