Netpoint Manager – Remote assistance | Online Guides | Support

Netpoint Manager – Remote assistance


Remote assistance gives you the ability to take full control on remote computers. It can be applied even on computers in different networks.

It can be applied by VNC protocol or RDP protocol ,use tunneling, and can restrict it by client confirmation.


1. Set client confirmation


The default of the system is allow remote assistance with no confirmation. In order to change setting follow the next steps:

Click   “View”–>”Show Client Options”  .  The “Client Options” tab opens .

Now point the object you want to set . It can be a client ,a group , or the root group if you want to apply on all objects .

Check the “Remote Assistance” check box . Click “Apply”



Note : If a group is set to apply confirmation , all it’s child groups and clients will inherit It (regardless of their configuration).
If a group is not set, it won’t affect it’s child objects.

Set the confirmation message :
 There is a default message . to change it :

Click “Tools” –> “Options”

Locate “RemoteAssitanceConfirmationMsg” and type your message on the right.

Click “Save” button.



2. Remote Assistance

To apply remote assistance :

Point the client . Right-click and choose “Remote Assistance” (or press “Tools”–>”Remote assistance” )

A new window will popup:

“Basic” tab :

Protocol -Select the protocol – VNC or RDP

Host – Host address

Open a tunnel – check it for tunneling (for example, when applying on client in different network )

“Advanced” tab :

Domain – In VNC it relates to DNS Domain name (it’s appended to host name). In RDP it relates to NT Domain name and it is part of the credentials.

Username+Password – Here you can put your credentials for login in RDP. If its empty ,The RDP requires them after connecting.

Port – change it if you use different port for VNC or RDP (defaults are: VNC-5918 , RDP-3389).

Press the “OK” button. The remote session will start.